Salesforce & IT Administrator
EarthCorps is a non-profit organization based in Seattle, Washington that develops environmental leaders to strengthen community and restore the health of our environment. We believe in the power of people – acting through their collective responsibility to one another and our planet – to tackle the most pressing challenges facing our world, and we envision a world in which people and nature thrive together.
To cultivate this important work, we train young leaders in ecological restoration. We bring together young adults – who we call corps members - from the US and across the globe for an environmental leadership development and green-jobs training program where we care for the lands and waters of Puget Sound. Corps members gain hands-on leadership experience, cross-cultural skills, and learn technical environmental restoration while building a close-knit community as they care for our natural world. These emerging environmental leaders “think globally and act locally” in leading community volunteers to complete restoration projects such as native tree planting, invasive plant removal, salmon stream restoration, wetland and shoreline restoration, and trail construction.
At the conclusion of the program, these leaders return to their local communities with the skills and enthusiasm required to tackle the pressing issues of our time – including climate change, pollution and ecological degradation – to help create a better world for all of us. Since its inception in 1993, EarthCorps has trained more than 1,000 environmental leaders from the US and nearly 80 countries around the world.
EarthCorps is embarking on our next chapter: we just hired a bold and visionary new executive director and are in the process of creating our new strategic plan to guide us as we transform our organization to meet the environmental justice and racial equity needs of today. Come be a part of the transformation of this organization!
Commitment to Racial Equity
EarthCorps strongly believes in the values of racial equity, diversity, and inclusion. EarthCorps works to ensure that everyone feels engaged and supported in all areas of the organization's operations as we work to become a fully inclusive, multi-cultural, and anti-racist organization.
The Salesforce & IT Administrator is responsible for designing, testing, planning, implementing, protecting, operating, managing, and maintaining EarthCorps’ databases and IT systems. The Salesforce & IT Administrator is also responsible for developing comprehensive technical documentation to support best practices and provide transparency to defined processes and automations for Salesforce and other information technology. This position is based in the Seattle area with the ability for hybrid work.
Duties & Responsibilities
Database Administrator – 40%
- Manage and administer Salesforce database. Integrate Salesforce with third-party applications; ensure integrity of data integrations and manipulations. Develop and maintain custom objects, fields, formulas, validation rules, workflows, and page layouts. Responsible for batch uploads, exports, and updates of data.
- Analyze data and develop reports, dashboards, and processes to support business operations.
- In collaboration with the Leadership team, collect, disaggregate, and report relevant data to get a clear picture of EarthCorps’ impact, as well as help track data analytics to measure and assess inequities and outcomes gaps both internally and externally.
- Serve as primary system administrator for the Salesforce environment with 20+ users.
- Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks.
- Gather detailed requests for improvements or changes to the system and implement these changes as appropriate.
- Automate processes using Salesforce tools such as process builder, flow automation, validation rules.
- Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, document merge, and more.
- Train new users and grow the Salesforce skillset across the organization.
- Document customizations made in Salesforce.
- Plan ahead for upgrades, seasonal releases and long-term projects. Oversee and manage third party integrations into the platform including (but not limited to): Form Assembly, Campaign Monitor, Conga Composer, Conga Sign, Grid Wizard, Declarative Lookup Rollup Summaries, iATS, OneCause.
Training and Documentation – 25%
- Maintain technical documentation and develop user training and support materials.
- Provide end-user training, which includes on-boarding and on-going trainings.
- Train and provide technical support to staff on platforms including but not limited to Salesforce, and Office 365 (including Teams, SharePoint, etc.)
Information Technology – 30%
- Administration of Office 365 including configuring permissions, distribution lists, groups and shared mailboxes. Administration of laptops to new and existing team members.
- Contribute to the completion of milestones associated with specific projects and providing solutions to a variety of technical problems:
- Work with outside IT consultant to oversee server infrastructure and security.
- Manage and troubleshoot IT access, software and hardware issues for all employees.
- Train staff on applicable technology.
Racial Equity (5%)
- Collaborative partner in racial equity efforts for the organization
We Are Looking For Someone Who:
- Is based in the Seattle region
- Is dedicated to EarthCorps’ mission, values, and to racial and environmental justice
- Has a deep and authentic commitment to DEI and desire for continued growth
- Has a Salesforce Administrator certification and/or a minimum of two years of experience as a Salesforce administrator (preferred) along with:
- Strong Salesforce interest and ability to quickly master new technology
- Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity preferred
- Understanding and experience with Salesforce Non-Profit Starter Pack (NPSP) is preferred. Knowledge of Non-Profit Success Pack and Volunteers for Salesforce is a plus, but not required
- Experience with Salesforce flows is a plus, but not required
- Has two years of experience providing tech support, desktop support, or a similar role with troubleshooting responsibility
- Has experience training end-users with patience and tact
- Has experience with nonprofit processes, including fundraising, preferred
- Has experience with translating user requests into processes using the Salesforce platform
- Has excellent project management skills and a positive attitude with a demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
- Has excellent organizational skills and attention to detail
- Is a creative and analytical thinker with strong problem-solving skills
- Is able to understand and articulate complex processes in written and verbal form and can communicate effectively verbally and in writing with all levels of the organization
- Is able to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts and can assess the impact of new requirements on Salesforce and other integrated systems
- Has advanced proficiency in Microsoft Office Suite and related software
- Has experience creating technical documentation
Terms of Employment
We are requiring all employees to be fully COVID-19 vaccinated prior to the start of employment. Proof of a completed COVID-19 vaccination should be submitted on or no later than your scheduled start date. If you believe you are entitled to either a medical or religious exemption to our vaccination requirement, your situation will be evaluated.
Competitive benefits package includes employer provided health insurance, dental insurance, 403(b), paid vacation, paid sick time, paid holidays, subsidized transit pass, and staff training.
Salary Range -- $60,000 - $70,000 per year
Please submit your cover letter and resume by clicking on “Apply Now” on our website. In your cover letter, please describe as specifically as you can how your experience, interests, and values are a good fit for this position and with EarthCorps. In addition, please share how your lived and/or professional experiences inform your understanding of what it means to be anti-racist. All applications will be reviewed on a rolling basis. We expect first-round interviews to begin in mid-August.